IF YOU DON’T LOOK, YOU DON’T KNOW

Why It’s Smart to Evaluate F&I Offerings and Providers Regularly

Dealerships get used to having an F&I provider, but are often complacent in regularly examining products and the provider. Assuming that the existing big box F&I provider gives the best return is a way to miss what is optimal. 

Just Like an Annual Audit, Your Dealership Should Undertake a Regular F&I Evaluation

Constant Market Flux Requires Attention

Customer expectations, buying trends, new products with new technology, different protection, and varying loan terms are constantly changing.  In order to stay ahead, the Dealer must seek that which is best for:

• Optimum Consumer Claims Experience: Superior claims handling builds customer trust and protects the Dealer’s reputation. While some providers tout automation, what consumers really want is ATTENTION. Yes, in all CAPS, as it is the number one thing that consumers expect in making a claim.  The customer making a claim is the most important person.  While automation is a buzzword that goes with AI, ultimately, the claimant wants a real person and wants attention quickly. 

  
  

• Competitive Rates: Knowing the market price not only provides a chance to market better versus competition, but also provides a reflection of your dealership to the consumer.  Know your rate, the competitor’s rate, and explore the options.

  
  

• Service to Dealer: Much like the attention that a customer needs when making a claim, the same is true when it comes to the service to a Dealer.  The dealer must have an F&I Provider that offers responsive and effective accounting, compliance, marketing, and account management. 

  
  

• Reinsurance Investment: Dealers look to optimize reinsurance investment.  Often worried about making any changes with the belief that making a change will somehow nullify funds held in trust. The truth is that a dealer should always look to check the return on investment.  Catchy modes of tax avoidance and the fear of somehow having invested funds slip away often keep the Dealer from understanding that it is the investments themselves that are important.  Checking the investment return should be the mantra. 

  
  

• Program Innovation: The automotive landscape evolves rapidly. Providers who can quickly adapt existing programs and introduce relevant new products give you competitive advantages.

The AutoXcel Difference

At AutoXcel, we constantly view matters through the eyes of the Dealership and provide the Dealer with all points. AutoXcel has the contract type and method that a Dealer needs. 

With over 36 different F&I programs, AutoXcel provides flexibility and customer offerings for each particular dealer’s market.

• AutoXcel has competitive rates that keep the Dealer competitive.

• AutoXcel has no wait! Consumers get connected directly to an actual claim’s person each time.  Experienced claims personnel provide prompt claims resolution, and there are no AI features.  Real people, providing attention quickly. 

• AutoXcel is nimble, able to develop and put in place contracts to meet the Dealer’s needs.  The market changes too quickly not to be ready for swift program adaptation.

• AutoXcel reinsurance investment proves itself in the percentage of investment returns.  Are you making the money you should, and is it checked regularly?  This is the AutoXcel mantra. Returns regularly outperform industry benchmarks.

• AutoXcel has it all in-house: Accounting, Compliance, Claims, Marketing, and in-the-field Sales there to support the Dealer and our Agents.

AutoXcel’s F&I Review Can Only Help

For over 20 years, AutoXcel has been assisting Dealers steadily and competently.  For all the reasons mentioned, your Dealership should examine the F&I performance regularly.  AutoXcel will take the time to provide an examination.  You, the Dealer, can only benefit from the review.  Contact us today to request a review that best helps your Dealership. 

Request Your F&I Improvement Review!

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